Terms of use

Last updated 23 October 2026

These terms are the agreement between you and Keshi Henkeshi Ile for using Spotco. By creating an account you accept them. If you do not, please do not use the app.

1. Who can use Spotco

You must be 18 or over. You need an account, and the details on it must be true, in particular your name, because other people use it to recognise you when you turn up.

One account per person. Do not share it, and do not create a new one to escape a suspension or a reliability score you did not like.

2. What Spotco is, and what it is not

Spotco lets people find and organise their own activities. We provide the app and website. We do not organise, run, supervise, coach or attend the events listed on them, and we do not insure those events or the people who take part in them.

The host of an event is its organiser. They decide where it is, who can join, what it costs and how it runs. We are not a party to the arrangement between a host and the people who join, or between either of them and a venue. Where you pay through Spotco, we collect the payment on the host’s or the venue’s behalf (section 6).

We do not vet or background-check anyone. Reliability scores and reviews are built from what people report about each other; they are useful signals, not guarantees.

Activities listed from elsewhere

Spotco also shows some public activities advertised somewhere else, marked as external, with limited facts about them: the name, the type, the date, time and place, the price, the organizer as the original names them, and a link to the original listing.

Spotco is not the organizer of an external activity, and its organizer has not necessarily created or approved the listing.
Spotco does not control an external activity. You cannot join it through Spotco, and Spotco cannot change, cancel or refund it.
The original listing is authoritative. What Spotco shows may be out of date, so check the original before you go, and register there.
Its organizer can claim it, ask for a correction or ask for it to be removed, from the links on its page, and anybody can report a mistake the same way. We check that somebody organizes it before we hand it over.
Once claimed, it is its organizer’s to run like any other activity on Spotco, and section 4 applies to them.

3. Meeting people in person: please read this

The whole purpose of Spotco is that you go somewhere and meet people you may not know. That carries real risk, and it is yours to weigh.

Use your own judgement about which events to attend and who to meet.
Sport and physical activity can cause injury. Take part only at a level you are fit for, and stop if you should.
Tell someone where you are going. Meet in public where you can. Leave if you are uncomfortable. You owe no explanation to anyone.
You are responsible for your own equipment, insurance and medical needs, and for following the rules of any venue you attend.

To the fullest extent the law allows, Keshi Henkeshi Ile is not liable for injury, loss or damage arising from an event you attend, from the conduct of anyone you meet through Spotco, or from a venue’s premises. Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded.

4. If you are hosting

When you publish an event you are telling people it is real and that you will run it.

Describe it accurately: where, when, how long, what it costs, what level it suits, what to bring.
Make sure you are allowed to use the location. If it is a venue, that means having booked it.
Turn up, or cancel properly through the app. Cancelling notifies everyone who joined and returns anything they paid through Spotco.
Do not charge for something you are not providing, and do not use an event listing to advertise something else.
If you charge through Spotco, section 6 explains the fees, deposits, refunds and how you are paid.
A public event is shown on the Spotco website and may appear in search engines, with your name, photo and reviews. Choose link only if you do not want that.

You cannot join or leave your own event. If you cannot run it, cancel it. That is the action that tells everybody and returns their money.

This section applies to you as the organizer of an activity you publish on Spotco, or of an external activity once you have claimed it. When you claim one, you confirm that you organize it or may manage it, and that you have the rights to publish anything you add to it. Listing an external activity does not make Spotco its organizer (section 2).

If you ask attendees questions when they join, ask only what your activity needs. Never ask about health, religious or political beliefs, sex life or sexual orientation, or racial or ethnic origin, and never for an identity document number, a password or payment details. Use the answers only to run that activity, keep them between you and your co-organizers, and do not use them for marketing or pass them on without the person’s consent.

5. If you are joining

Turn up if you said you would. People plan around the number who committed.
You can withdraw up to 12 hours before an event starts. After that the place is yours and the app will not let you give it up, because the host is already counting on it. If you genuinely cannot make it, tell the host.
Not turning up without withdrawing is recorded as a no-show and lowers your reliability score, which other hosts can see.
Leaving a queue is always free, whenever you do it.
If you leave in time, what you paid for the place and any deposit come back to your card; Spotco’s service fee does not (section 6).
If an event does not reach its minimum number of people, it may be cancelled; you will be told, and anything paid through Spotco is returned.

An organizer may ask you questions when you join. Answering is up to you, though an organizer can make a question required to join. Your answers go only to the organizer and co-organizers of that activity; the privacy policy says how long we keep them.

6. Money and fees

Free events, and events you pay for at the venue

Most events are free. Where an event says you pay at the venue, that money is between you and the venue or host. It does not pass through Spotco, and we cannot refund it.

Paying through Spotco

Where an event, a share of its cost, a deposit or a venue’s time is paid in the app or on the website, you pay by card or BLIK through Stripe, which processes the payment under its own terms; we never see your card details. We collect the payment on behalf of the host or the venue and pass their part to them through Stripe.

A place paid through Spotco is paid only through Spotco. Never pay for it, or ask anybody to pay for it, any other way, for example in a private message: money paid outside Spotco is not covered by anything in this section, including its refunds.

Spotco’s service fee

On a place or a share paid through Spotco, you pay a service fee on top of the host’s price: 2 zł plus 4% of the price, at most 10 zł. Every price we show you includes it, and it is the same however you pay.
A host may pay the fee from their own payout instead, and the attendees of a Pro Organizer pay none.
The fee is for the service: the app and website, taking the payment, and support. It is not returned when you leave an event, even in time. It is returned in full when the host, Spotco or a missed minimum cancels the event.
The smallest price that can be paid through Spotco is 10 zł. A deposit on a free event carries a 2 zł fee.

Deposits

A host may ask for a deposit against not turning up. Spotco holds it, not the host. It comes back to you when you are checked in, when you leave in time, or a day after the event; it goes to the host only if you are recorded as not having come.

Splitting the cost

After an event a host may ask everyone who came for an equal share of what it cost. A share is paid like a place, with the service fee on top, and goes to the host.

Refunds

A refund goes back to the card or account you paid with, usually within a few days, depending on your bank. If you leave in time, what you paid for the place and any deposit come back, and the service fee does not. Where an event is cancelled for you (by its host, by us, or because too few people joined), everything you paid for it through Spotco is refunded in full.

Getting paid as a host

To charge through Spotco you first set up payouts with Stripe, which verifies who you are and holds your bank details under its own terms. Your part of each payment is sent to your Stripe account and paid out to your bank by Stripe.
You are responsible for what you sell and for any tax on what you earn. If you organize as a business, tell us so: your attendees then have their consumer rights against you.
Where the law requires it (the EU’s DAC7 rules), we collect your identity and tax details before paying you, and report what you earned through Spotco to the tax authority.
You tell us truthfully, with those details, whether you sell as a private person or as a business. We show it to buyers next to a price paid through Spotco, as consumer law requires, and selling as a business brings consumer law’s duties to a buyer with it.

Pro Organizer

Pro Organizer is a subscription for hosts, 99 zł a month or 990 zł a year, VAT included, bought on the website and billed by Stripe. It renews automatically at the end of each period until you cancel it.
You can cancel at any time in billing. The subscription stays on until the end of the period you paid for and is not renewed; what you paid for that period is not refunded, except as below.
If you are a consumer, you may withdraw within 14 days of subscribing without giving a reason: write to support@spotco.app. Because the subscription starts at once at your request, we refund the price less the part of the period already used.
If a renewal payment fails, the subscription stays on for a few days while Stripe tries again, and then ends. If you delete your account, it ends at once.
We may change the price or what Pro Organizer includes. A new price applies from your next renewal after we tell you about it, and you can cancel before it does.

Booking a venue that takes payment online

A venue may ask for its price to be paid when you send a request for one of its times. You pay the venue’s price and nothing on top; we collect it on the venue’s behalf and hold it until the time has passed. If the venue declines, does not answer within 48 hours, or you withdraw before it answers, it is refunded in full. If you cancel an approved booking 24 hours or more before it starts, it is refunded in full; later than that, it is the venue’s, as it is if the event is called off later than that for want of attendees. If we cancel it, it is refunded in full.

The old wallet

Spotco used to keep credit in an in-app wallet. It sells none now, and payments and refunds go to your card. If your account still shows a wallet balance, write to support@spotco.app and we will settle it with you.

7. Content you post

Event descriptions, names, photos, line-ups, chat messages, private messages, reviews and your profile photo remain yours. You give us permission to store and display them in the app and, for public events, on the website, so Spotco can work. That permission ends when you remove the content, except where it has already been shown to others in a chat.

Only post what you have the right to post. A photo or flyer you did not make and cannot license is not yours to upload, and photos of other people need their agreement.

8. Reviews

Only people who took part in an event can review its host or venue, and only after it has happened. Reviews must be honest and about the experience, not about someone’s appearance, and never offered or withheld in exchange for anything. We may remove a review that breaks these terms; we do not remove a review because it is negative.

9. Conduct

Do not use Spotco to:

Harass, threaten, bully or discriminate against anyone
Post anything illegal, hateful, sexually explicit, or deliberately misleading
List events that are unsafe, unlawful, or that you have no intention of running
Impersonate someone else, or misrepresent a venue’s involvement
Collect other people’s details, or use Spotco to advertise or recruit
Use private messages for anything but the activity they are about, or keep writing to somebody who does not want to hear from you
Interfere with the app or website, scrape them, or try to reach data that is not yours

You can report an event, a person, a venue, a chat message, a private message or a review from inside the app, and you can block anyone. A block hides both of you from each other and prevents joining each other’s events.

10. What we can do about it

Where something breaks these terms, we may remove content, rename or cancel an event, suspend an account, or close one. Where we cancel an event, everyone joined is told the reason and everything they paid for it through Spotco is refunded in full.

We aim to act proportionately and to say why. If you think we got it wrong, write to support@spotco.app.

11. Venues

A venue that claims its listing can manage its availability, publish its own events and see its bookings. Claiming a venue means confirming you are authorised to act for it; we ask for evidence, such as an email address at the venue’s own domain or a document, and may ask you to verify a phone number by SMS. Everything a venue publishes is its own responsibility, and the arrangement between a venue and the people who book it is between them.

Listing and claiming a venue are free, and so is the Free plan. Starter and Pro are monthly subscriptions for a venue, at the prices on our pricing page, plus VAT where it applies, bought by the venue’s owner in the venue dashboard and billed by Stripe. Each begins with a free trial, once per venue, and the card is charged when the trial ends unless you cancel before. A plan renews every month until you cancel it in billing, and then runs to the end of the month paid for; what was paid for that month is not refunded. If a payment fails, the plan stays on for a few days while Stripe tries again, and then the venue is on Free. Plans are bought for a venue’s business; where the law still gives you a consumer’s right to withdraw within 14 days, write to support@spotco.app and we refund the price less the part already used. We may change the prices or what each plan includes; a new price applies from the next renewal after we tell you about it, and you can cancel before it does.

A venue may take its times’ prices online. It then sets up payouts for the venue with Stripe, and keeps to a booking it has approved. We hold each payment until the time has passed and then pay the venue its price less our commission: the commission of the venue’s plan (10% on the Free plan) on a booking Spotco brought, meaning the attendees who joined through Spotco reached the event’s minimum and the venue did not organize it itself, and otherwise only what the payment cost (about 1 zł + 1.6%). Requests declined or left unanswered, and bookings cancelled 24 hours or more ahead, are refunded to the person who booked; a later cancellation is paid to the venue.

12. Availability

We try to keep Spotco working and will not promise it always will. We may change or withdraw features. Where a change materially affects you, we will say so in the app.

13. Closing your account

You can delete your account at any time from Settings. What happens to your data, and what is kept because it belongs to other people too, is set out in the privacy policy. Please cancel any events you are hosting first, so the people who joined are told.

14. Changes to these terms

We will tell you in the app before a material change takes effect. Continuing to use Spotco after that means you accept the new version.

15. Law

These terms are governed by the law of Poland, and its courts have jurisdiction. If you are a consumer, this does not deprive you of protections you have under the law of the country you live in. If the language versions of these terms differ, the English version applies, to the extent the law allows.

Contact

Keshi Henkeshi Ile, Aleje Jerozolimskie 190C, 02-486 Warsaw, Poland, NIP 5214029015, REGON 525922173, support@spotco.app